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Returns & Exchanges

  • The following terms and conditions may be amended or modified at any time without any prior notice to any individual.
  • By using this site, you acknowledge & agree to these terms and conditions.
  • You may contact Barbara McKenzie for more information or clarification  on these terms and conditions on info@barbaramckenzie.com. 
  • Copyright and Intellectual Property of this website are owned by Barbara McKenzie.
  • All trademarks, service marks and photography are the property of Barbara McKenzie, use of these, without prior consent is prohibited.
  • Barbara McKenzie has taken reasonable measures to ensure that all items are displayed as accurately as possible.
  • Ready-made garments may take 3 - 5 working days for delivery. This is calculated from the day Barbara McKenzie receives the payment and is entirely dependent on the courier service provider schedule. This does not include orders made on weekends or on public holidays. 
  • Items that are made-to-order are NON-REFUNDABLE nor EXCHANGEABLE.
  • Items that are made-to-order may take between 5 - 15 working days. This does not include the day the order was made or weekends, nor public holidays. Made-to-order clothing required in 5 working days or less are charged a Rush Order Fee. This is a standard 35% of the total cost.  
  • Barbara McKenzie cannot be held liable for late deliveries from service provider, for example strikes, natural disasters or any unforeseen delays.
 SCENARIO 1: I ORDERED ONE SIZE, BUT GOT A DIFFERENT SIZE / I ORDERED ONE ITEM, BUT GOT A DIFFERENT CLOTHING ITEM
  1. Contact us by email showing us pictures of the size label on the clothing item within 5 working days of delivery.
  2. The shopping cart and check-out will be inspected. 
  3. We do our internal investigation.
  4. Once complete with the investigation. 
Resolution A: If the customer, by their own doing has ordered the incorrect size or clothing item, the customer is to return the clothing item to Barbara McKenzie at their own cost, and the correct size or clothing item will be returned at the customer's cost.  
Resolution B: If the customer has ordered the correct size or clothing item, but Barbara McKenzie has sent the incorrect size or clothing item, the customer will have to return the clothing item to Barbara McKenzie (customer will be refunded for courier) and Barbara McKenzie will send the correct clothing item at Barbara McKenzie's cost. 
Resolution C: If the customer does not wish to receive another item, they may be refunded (provided the item is not made-to-order). The refund amount will be: Selling price (less) courier charge (even though it says "free shipping" it is paid for) (less) bank charges = Refund Price. This includes items bought on sale. For example: R599 - R99 - R25 = R475
   

Refunds take between 5 - 10 working days from the day we received the clothing item.

SCENARIO 2: I ORDERED THE RIGHT CLOTHING ITEM IN THE CORRECT SIZE, BUT IT DOES NOT FIT WELL
  1. Contact us by email within 5 working days of delivery.
  • LIVING OUTSIDE OF JOBURG:
    1. You will be required to mark on the clothing item where you would like to make adjustments. 
    2. You send the clothing item to us at your own cost. 
    3. We will make adjustments and send it back to you at our cost.
    4. This DOES NOT include redesigning clothing items.
    5. Depending on the changes to be made, they may be charged. 
  • LIVING IN JOBURG:
    1. If you live in Johannesburg (or close enough), we will set up an appointment with you, for a fitting and make the necessary adjustments. 
    2. This DOES NOT include redesigning clothing items.
    3. Depending on the changes to be made, they may be charged. 
PLEASE NOTE:
In the event that the returned clothing item has been worn, is damaged or is in no condition to be resold, we will decline the exchange and the clothing item will be returned the customer, at his/her own cost.
Any clothing that is custom-made or made to order cannot be returned nor exchanged. All clothing must be returned in its original packaging.